Client Charter Achievements 2021

 

No Client Charter Jan
Feb
Mar
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting. 100%                      
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions. No official instruction received                       
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions. No official instruction received                       
4 To process and make payment to creditors upon receipt of original invoice within 7 working days.                      
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days. 100%                       
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed.  100%                      
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved.  No research application received                      
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples.  No sample received                      

 

Client Charter Achievements 2020

 

No Client Charter Jan
Feb
Mar
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting. 100%  100%  100%   100% 100%  100%  100%  100%   100% 100%  100%  100% 
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions. No official instruction received           
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions. No official instruction received           
4 To process and make payment to creditors upon receipt of original invoice within 7 working days. 94.7%   91.4% 78.8%  86.7%   87.9%  97.4% 95.5%  82.2% 76.8% 88.1%  92.7%   
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days. 100% No enquiries received  100%  No enquiries received  100%  100%  No enquiries received  100%  100%  100%  No enquiries received 
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed. No research application received  100% No research application received No research application received    100%  100%  No enquiries received  100%  100%   100% No enquiries received 
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved. No research application received    100%  100% No research application received      100%  100%   100% No research application received 
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples.  No sample received            

 

Client Charter Achievements 2019

 

No Client Charter Jan
Feb
Mar
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting 100%  100%  100%  100%  100% 100%  100%  100%  100%  100%  100%  100% 
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions No Official instruction received           
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions No official instruction received        100%  No official instruction received    100% 
4 To process and make payment to creditors upon receipt of original invoice within 7 working days 84.36%  89.75%  96.97%  86%  94.14%  88.04%  95.44%  83.27%  93.31%       
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days No enquiry received  100%  100%  No enquiry received  100%  100%  100%  100%  100%  100%  100%  100% 
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed 100%   100% 100%  No research application received  100%  No research application received    100%  100%  100%  No research application received 
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved 100%      100%  100% No research application received       100%  100%  100%  No research application received 
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples  No sample received           

 

Client Charter Achievements 2018

No Client Charter Jan
Feb
Mar
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting  100% 100%  100%  100%  100%  100%  100% 100%  100%   100%  100% 100% 
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions  No official instruction received          100%   No official instruction received 
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions No official instruction received           100%   No official instruction received 
4 To process and make payment to creditors upon receipt of original invoice within 7 working days 89%   93%  80%  92% 94%  94%   93%  90% 82%  90%  86%  86% 
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days No enquiry received   100%  100%  No enquiry received     100% 100%  100%  100% 
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed No research application received    100% 100%   No research application received        
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved  No research application received           
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples No test sample received              

Client Charter Achievements 2017

No Client Charter Jan
Feb
Mar
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting 100%  100% 100%  100%  100%   100% 100%   100% 100%  100%  100%  100% 
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions No official instruction received     100%  No official instruction received          100%  No official instruction received 
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions  No official instruction received     100%  No official instruction received       
4 To process and make payment to creditors upon receipt of original invoice within 7 working days  89%  90% 90%  90%  96%   99% 95%  92%  91%  91%  88%  100% 
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days  No enquiry received   100% No enquiry received   100%  100% 100%  100%   100% No enquiry received  
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed No research application received      100%  No research application received 100%  100%  100%  No research application received    100%
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved  No research application received  100%    No research application received   100%  No research application received 100%  No research application received 100%  No research application received   100%
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples  No test sample received              
Image

For more information, please contact us via the following details:

KM20, Jalan Borneo Heights, Semengoh, 93250 Kuching, Sarawak, Malaysia.
+6082610610
+6082611535
biosar[at]sbc.org.my

More Info

Terms

Useful Links