| No | Client Charter | Jan |
Feb |
Mar |
Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| Target: General Public | |||||||||||||
| 1 | To respond to general enquiries on biodiversity, biotechnology and bioprospecting. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | ||
| 2 | To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions. | No official instruction received | |||||||||||
| 3 | To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions. | No official instruction received | |||||||||||
| 4 | To process and make payment to creditors upon receipt of original invoice within 7 working days. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | ||
| Target: Research Community | |||||||||||||
| 5 | To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days. | 100% | 100% | 100% | No enquiries received | 100% | No enquiries received | 100% | 100% | 100% | 100% | ||
| 6 | To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed. | 100% | 100% | 100% | No applications received | 100% | No applications received | No applications received | 100% | 100% | 100% | ||
| 7 | To prepare the research agreement and necessary permits for signing within 14 working days after application is approved. | 100% | 100% | 100% | No approved application | 100% | No approved application | ||||||
| 8 | To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples. | No sample received | |||||||||||
