Client Charter Achievements 2022

 

No Client Charter Jan
Feb
Mar
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting.  100%  100% 100%  100%  100%  100%  100%  100%  100%  100%     
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions.  No official instruction received             
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions.  No official instruction received             
4 To process and make payment to creditors upon receipt of original invoice within 7 working days.  100% 100%   100% 100%  100%   100% 100%  100%   100% 100%     
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days. 100%  100%   100% No enquiries received   100% No enquiries received   100%  100%  100%   100%    
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed.  100% 100%   100% No applications received  100%  No applications received  No applications received  100%  100%  100%     
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved. 100%  100%   100% No approved application  100%  No approved application     
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples. No sample received              

 

Client Charter Achievements 2021

 

No Client Charter Jan
Feb
Mar
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting. 100%  100%  100% 100%  100%  100%  100%  100%  100%  100%   100% 100% 
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions. No official instruction received            
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions. No official instruction received            
4 To process and make payment to creditors upon receipt of original invoice within 7 working days.  100% 100%  100%   100% 100%  100%  100%  100%  100%  100%  100%  100% 
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days. 100%   100% 100%   100%  100%  100% 100%  100%   100% 100%  100%  No enquiries received 
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed.  100% 100%  No research application received  100%  100%  100%  No research application received  100%  100%  100%  No research application received  100% 
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved.  No research application received 100%   No research application received 100%  100%  100%   No research application received 100%  100%  100%  No research application received  100% 
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples.  No sample received           

 

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For more information, please contact us via the following details:

KM20, Jalan Borneo Heights, Semengoh, 93250 Kuching, Sarawak, Malaysia.
+6082610610
+6082611535
biosar[at]sbc.org.my

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