Client Charter Achievements 2021


No Client Charter Jan
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting. 100%                      
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions. No official instruction received                       
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions. No official instruction received                       
4 To process and make payment to creditors upon receipt of original invoice within 7 working days.                      
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days. 100%                       
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed.  100%                      
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved.  No research application received                      
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples.  No sample received                      


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