client charter's achievement

• Client Charter Achievements 2023

  No	Client Charter	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
  Target: General Public
  1	To respond to general enquiries on biodiversity, biotechnology and bioprospecting, SBC and related activities within 7 working days.	91%	100%	100%	94%	100%	92%	90%	96%	100%	89%	89%	100%
  2	To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions.	No questions/instructions received				100%	No questions/instructions received
  3	To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions.	No instructions received				100%	No instructions received					100%	No instructions received
  4	To process and make payment to creditors upon receipt of original invoice within 7 working days.	83%	87%	92%	86%	89%	91%	87%	89%	87%	87%	90%	89%
  Target: Research Community
  5	To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days.	No enquiries received	100%	100%	No enquiries received		100%
  6	To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed.	No research application received	100%	100%	100%	No research application received
  7	To prepare the research agreement and necessary permits for signing within 14 working days after application is approved.	100%	No approved application			100%	100%
  8	To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples.	No test sample received