| No |
Client Charter |
Jan
|
Feb
|
Mar
|
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| Target: General Public |
| 1 |
To respond to general enquiries on biodiversity, biotechnology and bioprospecting |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
| 2 |
To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions |
No official instruction received |
100% |
No official instruction received |
100% |
No official instruction received |
| 3 |
To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions |
No official instruction received |
100% |
No official instruction received |
| 4 |
To process and make payment to creditors upon receipt of original invoice within 7 working days |
89% |
90% |
90% |
90% |
96% |
99% |
95% |
92% |
91% |
91% |
88% |
100% |
| Target: Research Community |
| 5 |
To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days |
No enquiry received |
100% |
No enquiry received |
100% |
100% |
100% |
100% |
100% |
No enquiry received |
| 6 |
To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed |
No research application received |
100% |
No research application received |
100% |
100% |
100% |
No research application received |
100% |
| 7 |
To prepare the research agreement and necessary permits for signing within 14 working days after application is approved |
No research application received |
100% |
No research application received |
100% |
No research application received |
100% |
No research application received |
100% |
No research application received |
100% |
| 8 |
To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples |
No test sample received |
