client charter's achievement

  • Client Charter Achievements 2016

    No Client Charter Jan
    Feb
    Mar
    Apr May Jun Jul Aug Sep Oct Nov Dec
    Target: General Public
    1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting 100%   100%  100% 100%   100% 100%  100%  100% 100%  100%  100%   100%
    2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions No questions/official instructions received  100% No questions/official instructions received   100%   No questions/official instructions received 
    3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions No official instructions to prepare speeches  100% No official instructions to prepare speeches  100% No official instructions to prepare speeches  100%   No official instructions to prepare speeches
    4 To process and make payment to creditors upon receipt of original invoice within 7 working days 94%  92%  88%   90%  86%  92% 95% 85%  95%  98%  99%  83% 
    Target: Research Community
    5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days No enquiries  100% No enquiries  100% No enquiries 100%   No enquiries 
    6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed No research application submitted to SBC 100%  No research application submitted to SBC  100% No research application submitted to SBC 
    7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved No research application submitted to SBC 100%  No research application submitted to SBC   
    8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples No test samples received   
  • Client Charter Achievements 2017

    No Client Charter Jan
    Feb
    Mar
    Apr May Jun Jul Aug Sep Oct Nov Dec
    Target: General Public
    1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting 100%  100% 100%  100%  100%   100% 100%   100% 100%  100%  100%  100% 
    2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions No official instruction received     100%  No official instruction received          100%  No official instruction received 
    3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions  No official instruction received     100%  No official instruction received       
    4 To process and make payment to creditors upon receipt of original invoice within 7 working days  89%  90% 90%  90%  96%   99% 95%  92%  91%  91%  88%  100% 
    Target: Research Community
    5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days  No enquiry received   100% No enquiry received   100%  100% 100%  100%   100% No enquiry received  
    6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed No research application received      100%  No research application received 100%  100%  100%  No research application received    100%
    7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved  No research application received  100%    No research application received   100%  No research application received 100%  No research application received 100%  No research application received   100%
    8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples  No test sample received              
  • Client Charter Achievements 2018

    No Client Charter Jan
    Feb
    Mar
    Apr May Jun Jul Aug Sep Oct Nov Dec
    Target: General Public
    1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting  100% 100%  100%  100%  100%  100%  100% 100%  100%   100%  100% 100% 
    2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions  No official instruction received          100%   No official instruction received 
    3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions No official instruction received           100%   No official instruction received 
    4 To process and make payment to creditors upon receipt of original invoice within 7 working days 89%   93%  80%  92% 94%  94%   93%  90% 82%  90%  86%  86% 
    Target: Research Community
    5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days No enquiry received   100%  100%  No enquiry received     100% 100%  100%  100% 
    6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed No research application received    100% 100%   No research application received        
    7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved  No research application received           
    8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples No test sample received              
  • Client Charter Achievements 2019

     

    No Client Charter Jan
    Feb
    Mar
    Apr May Jun Jul Aug Sep Oct Nov Dec
    Target: General Public
    1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting 100%  100%  100%  100%  100% 100%  100%  100%  100%  100%  100%  100% 
    2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions No Official instruction received           
    3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions No official instruction received        100%  No official instruction received    100% 
    4 To process and make payment to creditors upon receipt of original invoice within 7 working days 84.36%  89.75%  96.97%  86%  94.14%  88.04%  95.44%  83.27%  93.31%       
    Target: Research Community
    5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days No enquiry received  100%  100%  No enquiry received  100%  100%  100%  100%  100%  100%  100%  100% 
    6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed 100%   100% 100%  No research application received  100%  No research application received    100%  100%  100%  No research application received 
    7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved 100%      100%  100% No research application received       100%  100%  100%  No research application received 
    8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples  No sample received           

     

  • Client Charter Achievements 2020

     

    No Client Charter Jan
    Feb
    Mar
    Apr May Jun Jul Aug Sep Oct Nov Dec
    Target: General Public
    1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting. 100%  100%  100%   100% 100%  100%  100%           
    2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions. No official instruction received                
    3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions. No official instruction received                
    4 To process and make payment to creditors upon receipt of original invoice within 7 working days. 94.7%   91.4% 78.8%  86.7%   87.9%  97.4% 95.5%           
    Target: Research Community
    5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days. 100% No enquiries received  100%  No enquiries received  100%  100%           
    6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed. No research application received  100% No research application received No research application received    100%  100%           
    7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved. No research application received    100%  100% No research application received              
    8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples.  No sample received