Customer Satisfaction Survey

As part of our continuous efforts to enhance our quality of service, we seek your kind cooperation to fill in the  SBC Customer Satisfaction Survey. We greatly appreciate your time and effort and sincerely value your feedback. Thank you for your participation and support.

Demographic Background

Gender
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Age (years old)
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Customer's Category
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Common mode of communication (You may choose more than one answer)
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Matter dealing with SBC
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The frequency you browse our website
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Service Quality Assessment

Please select the appropriate scale.

1 2 3 4 5
Not satisfied Less satisfied Moderately satisfied Satisfied Very satisfied

 

SBC is easily reachable through various platforms.
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Staff displayed professionalism in attitude and attire.
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Officers are efficient, responsive, and customer-friendly in delivering services.
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The services provided meet the needs and requirements.
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Information provided on our website is relevant and easy to understand. (Products, services, functions and etc.)
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The facilities are conducive and have clear directions.
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Overall, SBC research and development outcome gives significant contribution/impact to Sarawak.
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Environment, Social and Governance (ESG) Assessment

In managing our ESG indicators, we would like to seek your feedback in prioritising the sustainability matters which are managed by SBC. By completing this survey, you will aid us in directing our attention and resources to sustainability matters which are most important to you.

Please indicate the degree of importance of the sustainability matters identified below.

5 4 3 2 1
Very high importance High importance Moderate importance Low importance Very low importance

 

Bioresources management
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Biodiversity research and development
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Public affairs and social involvement
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Local community empowerment
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Customer service and satisfaction
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Contact us at:

KM20, Jalan Borneo Heights, Semengoh, 93250 Kuching, Sarawak, Malaysia.
+6082610610
+6082611535
biosar@sbc.org.my

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