Client's Charter

General Public

1. To respond to general enquiries on biodiversity, biotechnology and bioprospecting, SBC and related activities within 7 working days.
2. To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions.
3. To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions.
4. To process and make payment to creditors upon receipt of original invoice, within 7 working days.

Research Community

1. To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days.
2. To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed.
3. To prepare the research agreement and necessary permits for signing within 14 working days after application is approved.
4. To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples.