Client's Charter Achievements

Client Charter Achievements 2018

No Client Charter Jan
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting  100% 100%  100%  100%  100%  100%  100% 100%  100%   100%  100% 100% 
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions  No official instruction received          100%   No official instruction received 
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions No official instruction received           100%   No official instruction received 
4 To process and make payment to creditors upon receipt of original invoice within 7 working days 89%   93%  80%  92% 94%  94%   93%  90% 82%  90%  86%  86% 
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days No enquiry received   100%  100%  No enquiry received     100% 100%  100%  100% 
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed No research application received    100% 100%   No research application received        
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved  No research application received           
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples No test sample received              

For more information, please contact us via the following details:

KM20, Jalan Borneo Heights, Semengoh, 93250 Kuching, Sarawak, Malaysia.

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