Client Charter Achievements 2016
Hits: 4600
| No | Client Charter | Jan |
Feb |
Mar |
Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| Target: General Public | |||||||||||||
| 1 | To respond to general enquiries on biodiversity, biotechnology and bioprospecting | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 2 | To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions | No questions/official instructions received | 100% | No questions/official instructions received | 100% | No questions/official instructions received | |||||||
| 3 | To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions | No official instructions to prepare speeches | 100% | No official instructions to prepare speeches | 100% | No official instructions to prepare speeches | 100% | No official instructions to prepare speeches | |||||
| 4 | To process and make payment to creditors upon receipt of original invoice within 7 working days | 94% | 92% | 88% | 90% | 86% | 92% | 95% | 85% | 95% | 98% | 99% | 83% |
| Target: Research Community | |||||||||||||
| 5 | To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days | No enquiries | 100% | No enquiries | 100% | No enquiries | 100% | No enquiries | |||||
| 6 | To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed | No research application submitted to SBC | 100% | No research application submitted to SBC | 100% | No research application submitted to SBC | |||||||
| 7 | To prepare the research agreement and necessary permits for signing within 14 working days after application is approved | No research application submitted to SBC | 100% | No research application submitted to SBC | |||||||||
| 8 | To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples | No test samples received | |||||||||||
