Client's Charter Achievements

Client Charter Achievements 2023

No Client Charter Jan
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting, SBC and related activities within 7 working days. 91% 100% 100% 94% 100% 92% 90% 96% 100% 89% 89% 100%
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions. No questions/instructions received 100% No questions/instructions received
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions. No instructions received 100% No instructions received 100% No instructions received
4 To process and make payment to creditors upon receipt of original invoice within 7 working days. 83% 87% 92% 86% 89% 91% 87% 89% 87% 87% 90% 89%
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days. No enquiries received 100% 100% No enquiries received 100%            
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed. No research application received 100% 100% 100% No research application received            
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved. 100% No approved application 100% 100%            
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples. No test sample received            

For more information, please contact us via the following details:

KM20, Jalan Borneo Heights, Semengoh, 93250 Kuching, Sarawak, Malaysia.

Further Info

Online Services

Terms of Use

Useful Links